Privacy Policy million888 —
Member Personal Data Protection

1Introduction & Our Privacy Commitment

The million888 platform operates with full respect for the privacy of every individual using our services. We understand that personal information is sensitive, and you have the right to know exactly how your data is handled by us.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. It clearly outlines the types of data we collect, the purpose of collection, how we use it, who may receive it, and your rights as a data subject.

Million888 has never sold our members' personal data to any third party for commercial purposes. The trust you place in us is something we guard with full dedication — it is the foundation of the long-term relationship between million888 and our ever-growing player community.

This policy applies to all registered members, website visitors, and individuals who interact with the million888 platform through any channel we operate.

2Types of Personal Data We Collect

Million888 only collects personal data that is strictly necessary for the clearly stated purposes. We do not collect excessive or irrelevant information beyond the services we offer.

3How We Use Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. million888 uses your personal data solely for the following purposes:

• Account Management: Creates, verifies, and maintains your member account on the million888 platform, including the identity verification (KYC) process required by relevant authorities.
• Transaction Processing: Processes deposits, withdrawals, and all financial transactions you make on the platform securely and efficiently through our integrated payment system.
• Platform Security: Detects and prevents fraud, money laundering, unauthorised access, and platform abuse using our automated and manual monitoring systems.
• Service Communications: Sends you important notifications related to your account, transactions, policy updates, and relevant service information.
• Service Improvement: Analyses aggregated usage patterns (without identifying individuals) to improve user experience, platform performance, and game offerings.
• Legal Compliance: Fulfils legal obligations, regulations, and directives from relevant authorities, including anti-money laundering (AML) reporting requirements.
• Customer Support: Provides effective technical support and troubleshooting whenever you contact the million888 support team.

Million888 does not use your personal data for third-party marketing, psychographic profiling, or any other purpose not stated in this policy without first obtaining your explicit consent.

4Data Sharing & Disclosure

Million888 does not sell, rent, or trade our members' personal data in any form. However, there are limited situations where we may need to share certain information with trusted parties:

• Technical Service Providers: Server infrastructure providers, payment systems, and security services that support platform operations. All such providers are bound by strict confidentiality agreements and may only use data for specified purposes.
• Legal Authorities: Where required by Malaysian law, court order, or direction from a legitimate enforcement agency, million888 will comply with lawful data disclosure requests.
• Fraud Prevention: In cases involving fraud, money laundering, or financial crimes, relevant information may be shared with the appropriate authorities for investigation purposes.
• Business Transfers: In the event of any merger, acquisition, or transfer of company assets, data may be transferred to the successor entity — however, members will be notified in advance and their privacy rights will continue to be protected.

5Security & Data Protection

Million888 continuously invests in the latest security infrastructure to ensure your personal data remains protected against cyber threats, unauthorised access, and data breaches at all times.

• 256-bit SSL Encryption: All data transmitted between your device and million888's servers is encrypted using the same 256-bit SSL standard used by major banking institutions in Malaysia.
• Layered Access Control: Member personal data is accessible only to million888 staff with a legitimate business need who have undergone strict background checks.
• 24/7 Monitoring: Our security system monitors platform activity around the clock to detect and respond immediately to any threats or suspicious activity.
• Periodic Audits: The million888 security infrastructure undergoes regular independent audits by third-party security experts to ensure no vulnerabilities go unaddressed.
• Secure Data Backup: Data is automatically backed up to multiple server locations with full encryption to ensure service continuity.
• Two-Factor Authentication (2FA): All million888 member accounts support two-factor authentication to prevent unauthorised access even if your password has been compromised.

While we take all reasonable precautions, no digital system can be guaranteed 100% secure. We encourage members to also safeguard their own accounts by using strong passwords, enabling 2FA, and never sharing login credentials with anyone.

6Cookies & Tracking Technologies

The million888 platform uses cookies and similar tracking technologies to enhance user experience, maintain login sessions, and analyse platform usage patterns.

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymous information about how visitors use our platform to help us identify areas that need improvement.
• Preference Cookies: Saves your personal settings such as preferred language and display configuration to ensure a more comfortable experience on every visit.
• Security Cookies: Helps detect and prevent fraudulent activity, ensuring your gaming sessions run safely and securely at all times.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the million888 platform.

7Your Privacy Rights as a Member

Under Malaysia's Personal Data Protection Act (PDPA), you as the data subject have the following rights, fully guaranteed by million888:

To exercise any of the above rights, please contact the million888 privacy team via email at [email protected]. We will process your request within 14 business days.

8Data Retention & Deletion

Million888 only retains your personal data for as long as it is needed for the purposes stated in this policy or for the duration required by Malaysian law.

• Active Account Data: Retained for the duration your account is active plus a minimum of 5 years after account closure to meet anti-money laundering legal requirements.
• Transaction Records: Retained for 7 years in accordance with applicable Malaysian financial regulations — this includes all deposit, withdrawal, and gaming activity records.
• Communication Logs: Customer support communication records are retained for 2 years for service quality and dispute resolution purposes.
• Technical Data: Access logs and technical data are retained for 90 days for security purposes and cyber threat detection.
• Marketing Data: If you have consented to receive marketing communications, this data is retained until you withdraw that consent.

Once the specified retention period has lapsed, your personal data will be securely deleted or anonymised in accordance with data deletion procedures approved by the relevant authorities.

9Amendments to the Privacy Policy

Million888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. The "Last Updated" date at the top of this page will be updated each time an amendment is made.

For material or significant amendments, million888 will provide clear notice to members via their registered email or in-platform notification at least 14 days before the amendment takes effect. This gives you sufficient time to review the changes and make an informed decision.

Your continued use of the million888 platform after any Privacy Policy amendment takes effect constitutes your acceptance of the changes made. If you do not agree with any amendment, please stop using the platform and close your account before the amendment's effective date.

10Contact Our Privacy Team

If you have any questions, concerns, or wish to exercise your privacy rights, the million888 privacy team is ready to assist you wholeheartedly and in a timely manner.

• Privacy Email: [email protected]
• Response Time: Within 3 business days for general enquiries; 14 business days for formal data rights requests
• Communication Language: Bahasa Malaysia and English
• Operating Hours: 24 hours a day, 7 days a week

For inquiries related to Terms and Conditions or issues Responsible Gaming, please visit their respective pages or contact our general support team. You may also refer to FAQ page for quick answers to the most frequently asked questions.